I used to have a boss who’s voicemail message read “If you’ve got a problem, or indeed an opportunity, please leave your details after the tone”. I guess it goes without saying that he really wasn’t too interested in the problems, but that’s what comes with sales roles.
What I do find though is that there are people who’d rather focus on what the problem is rather than look for the solution. Some seem to revel in it and it just pains me to see valuable time and energy put into exhaustive postmortems. We’d all like to figure out what went wrong — but how’s about we do that once we’ve solved the immediate issue eh?
It comes down to personal responsibility. Some people are happy to point the finger and make accusations of failed communications and broken processes. Take responsibility. Fix it. Life is much less stressful.